Privacy Policy

Who we are

Our website address is: https://californiaho2t.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Use of AI Chatbot

AI Chatbot and Automated Assistance

California HBO2T uses an AI-powered chatbot to provide general information about our services, answer common questions and help visitors submit enquiries. The chatbot is powered by artificial intelligence and is not a human representative.

Information Collected Through the Chatbot

When you interact with the chatbot, we may collect:

  • Your name, email address and phone number.

  • Information about the service or treatment you are interested in.

  • The messages, questions and other information you enter into the chatbot.

  • Technical information such as your IP address, browser type, device information, timestamps and chatbot session information.

Please do not submit passwords, payment-card information, government identification numbers, detailed medical records or other highly sensitive or confidential information through the chatbot.

How We Use Chatbot Information

We may use information submitted through the chatbot to:

  • Respond to your questions and enquiries.

  • Provide general information about our services.

  • Contact you regarding appointments, consultations, chamber purchases, rentals or other requested services.

  • Transfer your enquiry to an authorized California HBO2T team member.

  • Maintain the security and functionality of the chatbot.

  • Identify technical problems, prevent misuse and improve our customer service.

The chatbot is intended to provide general information only. Its responses may be incomplete, inaccurate or outdated and should not be considered medical advice, diagnosis, treatment advice or a substitute for consultation with a qualified healthcare professional.

Human Review and Service Providers

Chatbot conversations may be reviewed by authorized California HBO2T personnel when necessary to respond to an enquiry, provide customer service, maintain security or improve the operation of the chatbot.

We may also use authorized technology providers to host, operate, maintain or support the chatbot. These providers may process information submitted through the chatbot on our behalf and are permitted to use the information only for the services they provide to us, subject to their contractual and legal obligations.

Retention of Chatbot Information

We retain chatbot conversations and related personal information only for as long as reasonably necessary to respond to enquiries, provide requested services, maintain business and security records, resolve disputes and satisfy applicable legal obligations. Retention periods may vary depending on the nature of the enquiry and the information submitted.

Your Privacy Choices

You may choose not to use the chatbot and may contact us through the other contact methods listed on our website.

You may also contact us to request access to, correction of or deletion of personal information submitted through the chatbot, subject to applicable legal exceptions. Please include sufficient information for us to locate and verify your request.

For additional information about your privacy rights and how we handle personal information, please review the other sections of this Privacy Policy.